Useful Information
Delivery and Returns
Payment options
The following payment methods are accepted: PayPal, credit or debit card.
Secure online payment service providers used by LorriSilver Jewellery are PayPal and Stripe who encrypt your card or bank account details in a secure environment.
Payment is expected immediately after order is placed. Please contact me if there is a delay or problem with payment. Items will only be shipped once full payment is received.
Processing time
Most of the items listed in my shop are in stock and will be posted the next working day. Items that are handmade to order will usually ship in 7-10 days from receipt of order. For details, see individual items.
Gift Wrapping
Free gift wrapping is available upon request, items can also be sent directly to the recipient. If you require gift wrapping please add a note to the order or send me an email. This also applies if the delivery address is different to the one listed on the order.
Packaging
Items are sent in a reusable cotton bag; jewellery boxes are available at an additional cost, see separate listing.
Shipping
All UK orders are shipped by Royal Mail 1st Class Signed For. In the UK items usually arrive within 1-3 workings days. North America orders are sent Royal Mail International tracked, and usually arrive in 2-3 weeks.
Please ensure a complete, accurate address is provided (including postcode). LorriSilverJewellery cannot take responsibility for items not delivered due to an incomplete or inaccurate address.
If goods are returned due to incorrect address being provided there will be additional postage charges to pay for the order to be re-shipped to an alternative or amended address.
Items do occasionally go missing in the post. If your item has not arrived after 28 days from the date of shipping please contact me.
Estimated delivery times
United Kingdom: 1-3 business days
North America: 2-3 weeks
Actual delivery time will depend on Royal Mail.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Lost/Missing shipment
UK
Royal Mail will not class your package as missing until 2 weeks has lapsed; however please contact me if you believe your parcel has gone missing.
USA
All items are sent via Royal Mail International tracked. Delivery usually takes 2-3 weeks but please allow 5 weeks for delivery as Royal Mail will not deem the parcel lost until this time.
Please allow for longer shipping times during busy holiday periods.
Items not received but tracked as being delivered – Please note that we do not refund or replace items that are tracked as being delivered.
LorriSilver Jewellery cannot be held responsible for goods that are lost or delayed in transit.
Damaged items
If your item is damaged, defective or not what you ordered, please contact me within 5 working days with a photo of the damaged goods. I will help resolve the issue as quickly as possible by either replacing or refunding the item and will arrange for you to return the faulty item by post. I will cover additional delivery costs.
Returns and Exchanges
In accordance with distance selling laws, I accept returns and exchanges, please contact me within 14 days of delivery to request a refund/exchange. Dispatch the item back to me in order that I receive it within 30 days of delivery.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. It is recommended that the item is returned using a Signed For delivery service so that proof of delivery can be obtained. I am not responsible for missing returns.
A refund will be issued within 7 days of receipt of returned goods.
Return postage will also be refunded is an item is faulty.
Earrings are considered intimate items and as such can only be returned at my discretion (ie where I can replace ear wires etc) unless damaged or defective.
Personalised items and bespoke pieces are non-refundable unless faulty.
FAQ
Photographical representations
Each item is handmade; therefore no two items are identical. Photographs are taken close up to show item details. This can give the impression that items are larger than they actually are; please check sizes and dimensions before ordering.
Custom Orders
I am happy to create custom items, provide a different finish, or chain length etc, please contact me for further details.
Gifts
If you are sending an item as a gift direct to the recipient, I am happy to include a small card with a handwritten message on your behalf (free of charge). Please email me the message and the recipient’s address when placing the order or contact me via the contact form.
Invoices
An invoice will not be included in the package unless it is specifically requested.
Postage – UK
Items under £50 are sent Royal Mail 1st Class signed for, items greater than £50 are sent by Royal Mail special delivery. Any changes to postage please contact me prior to placing your order.
Hallmarking
All my silver items weighing over 7.78g are hallmarked at the London Assay Office; it is a legal requirement to hallmark silver precious metal articles over this weight.
Please find more information regarding hallmarking in Blog.
Care instructions
Silver generally tarnishes over time, this can be removed using a silver polishing cloth, take care when the item of jewellery contains gemstones.
Please avoid swimming, showering and using detergents when wearing jewellery with gemstones, and this can have an adverse effect on the stone.
Please find more information regarding the care of silver in Blog
Sizing
Useful information regarding sizing of Rings, Bangles and Necklaces
Rings
Please check your ring size before ordering. Wider ring bands generally feel tighter and need to be half a size to a full size larger than narrow bands. The same applies if you want to wear a number of stacker rings on the same finger.
Ideally it is best to have your finger measured at a high street jewellers with a ring the same band thickness. Alternatively, I can provide a complimentary ring sizer (subject to availability), which enables you to measure your fingers at home. Please contact me if this is of interest.
All the ring sizes quoted in my Etsy shop are UK ring sizes. Hammered or textured bands can generally be made a size or 2 larger (contact me if you require a ring in a larger size); it is not possible to reduce a ring band without remaking it.
Bangles
Your bangle size is not determined by your wrist size as the bangle needs to fit over the widest part of your hand.
How to choose your size:
Measure the internal diameter of a bangle you already own and look up the size in the chart below.
Or
Place your hand in the position you would need to put on a bangle, with your thumb tucked in and measure round the widest part of your hand. Do this using a tape measure or a piece of string. This measurement will help you decide which size to choose to ensure the bangle fits over your hand.
The following sizes are generally in stock, other sizes can be made to order but incur a delay as they will need to be hallmarked.
SIZES (circumference)
Small 19cm Internal Diameter 6cm
Medium 20cm Internal Diameter 6.5cm
Large 21cm Internal Diameter 6.7cm
Extra large 22cm Internal Diameter 7cm
Necklaces
Necklaces generally come in standard lengths; this guide will help you select the right length for you.
My necklaces are listed with a chain length I think is appropriate, and they often have 2 chain lengths, for example 16” and 18” or 18” and 20” etc. however you may prefer an alternative length.
There is the option of selecting longer chain lengths at additional cost on some items. If you require a length that is not listed or adjustment on a fixed length please contact me prior to making your purchase.
When choosing the length consider where you want the necklace to sit, how big the pendant is, and the neckline on your clothes.
You might find the following useful in making your decision.
16” – Falls perfectly at the base of the neck, on someone petite it hangs loosely at the base of the neck, on a plus size woman it might sit more like a choker.
18” – A popular length, that sits on the collar bone
20” – Sits just below the collar bone
24” – Falls at or sits just above the top of the bust.
30” – Falls just below the bust
34” – Falls just above the belly button.
The photo below depicts the most common lengths.
